Privacy Policy

Effective Date: April 7, 2025

1. Introduction

Welcome to Makaya! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.makayacoaching.com and use our life coaching and other services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Information you voluntarily provide, such as your name, email address, phone number, and payment information through contact forms, intake forms, email communication, coaching exercise forms and during coaching sessions.

  • Coaching Session Notes & Client Insights:
    Notes taken during sessions may include information shared as part of the coaching process. These are securely stored and used solely for service enhancement.

  • Automatically Collected Data (via Squarespace):
     Our website is hosted on Squarespace, which may automatically collect:

IP address, browser type and operating system, device information (screen size, type), pages visited and time spent on site, referring website/URL, click activity and interaction with site features.

  • Approximate Location Information:
    Squarespace may estimate your location using your IP address (e.g., city, region).

  • Cookies & Analytics Tracking:
    Our site uses cookies and similar technologies to track user interactions and enhance functionality. This includes Squarespace's built-in analytics and potentially other tools (e.g., Stripe, Dubasdo, etc. — see Section 8).

3. How We Collect Information

We collect information through the following methods:

  • Directly from you via forms, email, or during coaching interactions.

  • Automatically through Squarespace’s hosting and analytics tools when you browse the site.

  • Via third-party platforms used for scheduling, email communication, CRM applications, payments, etc.

4. How We Use Your Information

We use your information to:

  • Provide and tailor our life coaching services.

  • Communicate with you regarding appointments, updates, or relevant resources.

  • Process payments and send invoices.

  • Maintain session continuity and quality through secure note-keeping.

  • Improve our website and user experience through analytics data.

5. How We Protect Your Information

We take the protection of your information seriously. Measures include:

  • Secure storage of coaching session notes.

  • Use of trusted third-party platforms with secure infrastructure.
    Encryption of payment and communication systems where applicable.

  • Adherence to confidentiality and ethical guidelines (see Section 6).

  • Confidentiality agreements that align with ethical coaching standards.

6. Confidentiality & Coaching Ethics

All client communication and session content are treated with strict confidentiality in alignment with professional coaching standards (e.g., ICF Code of Ethics). Information will only be disclosed if:

  • Required by law or legal process.

  • There is a risk of harm to self or others and disclosure is necessary for safety.

7. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal data. However, we may share it with trusted service providers to operate our business, such as:

  • Squarespace (website hosting and analytics)

  • Payment processors (e.g., Stripe, PayPal)

  • Scheduling tools (e.g., Calendly, Acuity)

  • CRM’s (e.g., Dubsado)

  • Email marketing or communication services (only if you subscribe)

Each of these providers has their own privacy practices and data security measures in place.

8. Cookies & Tracking Technologies

Squarespace and our website uses cookies and similar tracking tools to:

  • Enable essential site features (navigation, page functionality); these are necessary for the Squarespace site to function properly, such as securing the website and remembering user preferences. 

  • Track performance metrics (visits, page views, device/browser usage)

  • Analyze how visitors interact with our content

You can adjust your browser settings to control or block cookies. Disabling cookies may affect how the website functions.

9. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data. Data will be deleted to the extent that Squarespace allows.

  • Withdraw consent to data collection where applicable.

  • Opt out of non-essential communications (e.g., newsletters).

To exercise your rights, contact us at makayacoaching@gmail.com

10. Data Retention

We retain client data for as long as necessary to provide services and comply with legal obligations. Coaching session notes are also stored securely for as long as necessary.

11. Site Visitors Under 18

We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If such data is inadvertently collected, it will be deleted upon discovery. 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or services. When updates are made, the revised policy will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:

Makaya
makayacoaching@gmail.com
www.makayacoaching.com